When was the last time you slept in one of your hotel beds? How practical are your hotel rooms? How does your staff solve any arising problem? What can be done to make your guest’s experience beyond his/her expectations?
“Make EVERY interaction COUNT,
even the SMALL ones, they are all RELEVANT.”
YOUR MARKET IS COMPETITIVE
A hotel is an enterprise that must assure adequate quality of service in order to satisfy customers and to succeed in a very competitive market. Remember that quality is job number one.
QUALITY IS YOUR RESPONSIBILITY
Quality improvement is a crucial and continuous management’s responsibility. When it comes to a great customer experience, everyone within the hotel is committed to doing what it actually takes to succeed but you create the guidelines.
YOU NEED AN EXTERNAL EVALUATION
A quality audit is an external approach to examining the nature of the service experience. It is an independent evaluation of service and product quality. It shows deficiencies and possible improvements. Management perceptions of quality of service often differ from customer perceptions. The auditor takes a consumer’s perspective.
“A SATISFIED customer is
the BEST STRATEGY of all”
RECEIVE A CUSTOMER-ORIENTED AND DETAILED AUDIT
A quality audit is consumer-oriented, independent and objective. It provides an immense amount of detail. Its data collected is actionable (management can act to correct below-standard performance).
HAVE EXPERTS INVOLVED
Contact us at contact@heria.eu if you are interested in a professional quality audit conducted in your hotel. We have the expertise in auditing high profile properties on an international scale so we are a perfect fit for you. After a careful examination of your property and pointing out your pain points, you will also receive inspirations to develop your business, enhance your selling points in order to satisfy and delight your guests so they become your brand ambassadors.
