CATEGORY: Hotel audits
PROJECT GOAL: Increasing the level of guest satisfaction, compliance with the group standardization
LOCATION: Member hotels of Accor Group located in Spain, Poland, Germany
NUMBER OF AUDITS CONDUCTED: >30
HIRING COMPANY: MKG Qualiting, Paris, France
PROJECT PROCESS: After a thorough evaluation of the compliance of each hotel with the group standardization during a mystery shopper stay, a hotel auditor conducted interviews with the General Managers and delivered an extensive report showcasing the results of the audit.